When hosting on platforms like Veeve, ensuring your guests are trustworthy and reliable is crucial for a successful and safe experience for our hosts. We believe guest vetting is an essential process that helps protect both hosts and their properties. It allows hosts to feel confident in welcoming guests into their homes while maintaining a secure environment. 

In this guide, we’ll explore what guest vetting is, what Veeve’s process entails, and why it’s so important for hosts. Whether you’re new to hosting or an experienced pro, understanding these aspects will help you make informed decisions and provide the best experience for your guests.

What is guest vetting?

Guest vetting is the process by which Veeve screens potential guests to ensure they are reliable, respectful, and trustworthy before allowing them to stay in your property. This procedure aims to minimise risks, such as damage to property, theft, or disruptive behaviour, by assessing the guest’s background and intentions.

Typically, guest vetting involves checking a variety of factors, such as identity verification, previous reviews from other hosts, and the guest’s booking history. We  may also evaluate communication with the guest to gauge reliability and assess whether the guest’s behaviour aligns with the expectations of our  host community.

Vetting can also include criminal background checks, identity validation, and a review of social media profiles, depending on the platform or individual host preferences. The goal is to establish trust and provide hosts with peace of mind, knowing that their guests have been thoroughly vetted and are likely to respect house rules and property.

For platforms like Veeve, guest vetting is a key part of maintaining a high standard of service, ensuring a positive experience for both hosts and guests. The process helps foster a sense of security, making it easier for hosts to confidently accept bookings while offering a safe and welcoming environment for guests.

What does our guest vetting process include?

At Veeve, we prioritise the safety and peace of mind of our hosts by conducting a thorough guest vetting process before any stay. Our guest vetting includes several key steps to ensure guests are reliable and trustworthy:

• Identity Verification: We use biometric verification to confirm the guest’s identity.
• Fraud Checks: All payment cards are checked for fraudulent activity.
• Review Assessment: We evaluate prior reviews from previous hosts, including both Veeve and non-Veeve bookings.
• Stay Evaluation: Our team reviews booking details, including the composition of the guest group, the length of stay, timing, and lead time to the booking, according to a specific vetting matrix.
• Agreement Acceptance: The lead guest must accept the terms of the occupation agreement, including our strict ‘no party’ rule.
• Ongoing Monitoring: Our team looks out for red flags during communications with guests and often meets guests in person at check-in.

If a booking raises concerns, we will cancel it and notify you, although we cannot compensate for cancellations. We strive to complete the vetting process well in advance to avoid last-minute issues, ensuring your home remains safe while allowing you to enjoy the benefits of hosting.

Why is guest vetting important?

Protects your property

Guest vetting helps minimise risks like property damage, theft, or disruptive behaviour, ensuring your home is treated with respect and care. This is especially important for hosts renting out their primary or second homes, as it safeguards their investment and peace of mind.

Promotes safe and secure stays

By confirming the identity of guests and reviewing previous host feedback, vetting ensures that guests are reliable and trustworthy. It helps guarantee that their intentions align with the host’s expectations, leading to a smoother, more enjoyable stay for both parties.

Prevents problematic guests

A thorough vetting process filters out guests who may engage in parties or activities that violate the host’s rules, such as the “no party” policy. This ensures that guests adhere to house guidelines, reducing the likelihood of disturbances during their stay.

Builds trust between hosts and guests

Guest vetting fosters trust, making hosts feel more confident in accepting bookings. By prioritising safety and reliability, it strengthens relationships between hosts and platforms, leading to continued satisfaction and long-term success in hosting.

Summary

Guest vetting is essential for ensuring the safety, security, and success of your hosting experience. By thoroughly screening your guests, Veeve helps to  protect your property, maintain a positive environment, and prevent issues like property damage or disruptive behaviour. 

At Veeve, we take guest vetting seriously, utilising identity verification, fraud checks, and careful review of prior feedback to ensure only the most reliable guests are allowed to stay. With our dedicated approach to guest vetting, you can host with confidence. Ready to start hosting with Veeve? Sign up today and enjoy peace of mind with our comprehensive guest screening process.